Terms and conditions
Heetee Terms_v2 – 27 November 2020


1.1. These General Terms and Conditions (“Terms”) will apply to any contract between us for the sale of any of the products (“Products”) listed on our websites (“Web”). These Terms will apply to any contract between Heetee (“we”/”us”) and you, whether a consumer or a business customer (“you”) for the sale of Products to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.

1.2. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred in these Terms. However, before you place your order with us, we will ask you to confirm that you agree to these Terms, by checking the box marked ”I accept the Terms and Conditions of this sale”. If you do not accept these Terms, you will not be able to order any Products from our site. We strongly recommend that you print a copy of these Terms, or save them to your computer, for future reference.

1.3. Besides these Terms, additional terms and conditions may apply to certain products when this is expressly indicated in relation to the product concerned.

1.4. We may amend these Terms anytime. Every time you order Products from us please check these Terms to ensure you understand the terms which will apply at that time. If we amend these Terms we will update the version number for the Terms and the date of the amendment. We will post the version and date of the Terms at the beginning of these Terms.

1.5. These Terms, and any Contract between us, are only in the English language.

1.6 The products that are offered on our Web are available only in some EU countries, and unfortunately we do not deliver to all postal code areas. Consult the latest information for this purpose on our Web.



We are Heetee Baby Company Ltd, a company registered in England and Wales under company number 08684864 and with our registered office at Belgrave House, 39-43 Monument Hill, Weybridge, Surrey KT13 8RN, United Kingdom. Our VAT number is 177 9034 75.



3.1. The prices and delivery and/or dispatch costs listed on the Web include VAT.

3.2. If an offer or price has a limited period of validity or if an offer is made subject to conditions, this will be expressly stated on the Web in relation to the offer.

3.3. Any delivery and/or dispatch costs applicable to your order will be clearly stated before the Contract is concluded and confirmed in the Order Confirmation.

3.4. Although we do our best to ensure that all prices and details on our Web are accurate, errors may occur. If we discover an error in the price of one or more products that you have ordered, we will inform you thereof as soon as possible and give you the option of confirming the order at the correct price or terminating the Contract. If we do not succeed in contacting you within a reasonable period using the contact details that you have supplied, or if you do not confirm the order to us at the correct price, the Contract will be automatically terminated.



4.1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

4.2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. You will receive an Order Confirmation e-mail from us with a list of the products in your order, the purchase price of your order, any delivery and/or shipping costs (including VAT), your chosen payment method and the delivery method. Please note that this does not mean that your order has been accepted.

4.3. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched. The Contract between us will only be formed when we send you the Dispatch Confirmation e-mail.

4.4. We may make enquiries – within statutory limits – to establish whether you are able to meet your payment obligations, as well as into all the facts and factors that are important for entering into the Contract responsibly. If we have good grounds on which not to enter into the Contract on the basis of these enquiries, we will be entitled to refuse an order or request, with reasons, or to attach special conditions for its attainment.



5.1. You may cancel your order as long as you have not yet received a Dispatch Confirmation from us. You may do this by completing and sending the Cancelation Form which can be found in our Web or by sending an e-mail to customer.service@hee-tee.com, in which you clearly state that, you are cancelling the order, and quoting the order number. You will receive confirmation of the cancellation from us by e-mail. If you cancel your order before receipt of the Dispatch Confirmation, we will fully refund all amounts that you have already paid, including dispatch costs, within 30 days of the cancellation and not charge you anything.

5.2. You have the right to terminate the Contract within a 30-day period from the date we inform you that your order has been dispatched. We will refund all amounts that you have already paid less the total costs incurred in the delivery of the Product, that is the cost of dispatching the Product to you, plus the cost of returning the Product back to the warehouse where it was dispatched from. We will process the refund due to you as soon as possible and, in any case, within 30 days from the day on which we receive the Product back from you.

5.3 Refunds will only be made to the purchaser of the Products. Handle the product and packaging carefully within the 30-day period. You may only unpack or use the Product if this is necessary to be able to assess whether you wish to keep it. You are only liable for the devaluation of the Product. Please note that we will reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.

5.4. You may terminate the Contract by completing and sending the Termination Form which can be found in our Web or by sending an e-mail to customer.service@hee-tee.com, in which you clearly state that, you are terminating the Contract, quoting the order number. We will then immediately send you confirmation of receipt of your termination by e-mail.

If you choose to complete and send the Termination Form, you will be able to select the delivery method to send the Product back to us. The Termination Form will inform you about prices and lead times. Remember that we can only refund you once we have receipt the Product in our warehouse.

If you choose to send us an e-mail instead, we will select the delivery method, always trying to select the least expensive option.

You will be liable for any extra costs incurred in any failed attempt to pick up the Product from the address provided by you.

5.5. If you choose to terminate the Contract, you must return the Product to us undamaged and – if reasonably possible – in the original condition and packaging within 14 days of making use of your right of termination. The risk and the burden of proof for exercising the right of termination correctly and in time rest upon you.

5.6. If you exercise your right of termination, all supplementary agreements are legally dissolved.



6.1. Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an event outside our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date. At this point you may opt to terminate the Contract without any costs and we will fully refund any amounts that you have already paid within 15 days.

6.2. Delivery will be completed when we deliver the Products to the address you gave us. The address that you provided when placing your order serves as the place of delivery.

6.3. If our transport provider is unable to deliver your order after two attempts at your stated delivery address, it will leave a message stating where your package is located and how and within which period you can collect the delivery.

6.4. The time between the dispatch confirmation we will sent you and the first delivery attempt of our transport provider will be considered to calculate the number of days that your order took to arrive.

6.5. Ownership of the products only passes if we have received full payment of all amounts due in relation to the products. Risk of damage in and/or loss of the products passes at the time of delivery to you.



7.1 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

7.2 You must immediately notify us if you discover any inaccuracies in your provided payment details.

7.3 If you pay by credit card, we will carry out a pre-authorisation on that card after receipt of your order so as to guarantee that there are sufficient funds to complete the transaction. The purchase price may not be debited from your credit card until you have received the order from our warehouse. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery.

7.4. If you fail to comply with your payment obligations towards us, we may charge you statutory interest as well as the reasonable costs that we must incur to still obtain full payment from you, including collection costs. If you fail to comply with your payment obligations, we will moreover be entitled to claim the Product delivered to you as our property and demand their return. In that case, you will be liable for the costs of returning the Product and for any damage caused to the Product.



8.1. We provide a warranty that on delivery the Products shall be free from material defects. Our Product Warranty is provided in more detail on our sites. However, this warranty does not apply in the circumstances described in clause 8.2.

8.2. The warranty in clause 8.1 does not apply to any defect in the Products:

8.2.1. arising from fair wear and tear;

8.2.2. arising from wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

8.2.3. arising from if you fail to operate or use the Products in accordance with the user instruction manual;

8.2.4. arising from any alteration or repair by you or by a third party who is not one of our authorised or approved by us;

8.2.5. arising from any specification provided by you;

8.2.6. if the Product serial number has been removed; or

8.2.7. if the Product shows signs of having been opened.



9.1. If you use our Web, you accept that communication with us will mostly take place electronically and that we will usually contact you by e-mail in regard to the performance of the Contract or to provide information. Make sure that our e-mail does not end up in your junk mail.

9.2. All notices that you give to us should preferably be sent by e-mail.

9.3. Communication is deemed to have been received and properly effected 24 hours after sending an e-mail or three days after sending a letter. In order to prove that notice has been given, it will suffice to show, in case of a letter, that this letter has been correctly addressed, stamped and posted and, in case of an e-mail, that this e-mail has been sent to the supplied e-mail address of the addressee.



Amendments to these Terms will be effective only after they have been published and apply only to any Contract established after the amendments become effective, on the understanding that if amendments are introduced during the term of an offer, the most favourable provision will apply to you.



If you have a complaint about a product that we have delivered or our service, you may submit the complaint by sending an e-mail to customer.service@hee-tee.com. We will provide a detailed response to your complaint by e-mail within 15 days of its receipt. If a complaint requires a foreseeably longer processing period, we will send you an acknowledgement of receipt of your complaint within the 14-day period, indicating when you may expect a more detailed answer. We will endeavour to work together with you to try and resolve your complaint in the best way possible.



12.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

12.2. This contract is between you and us. No other person shall have any rights to enforce any of its terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However, if you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 8 to the recipient(s) of the gift without needing to ask our consent. We and you will not need their consent to cancel or make any changes to these Terms.

12.3. These Terms are governed by Spanish law. Disputes concerning the performance and interpretation of these Terms must be submitted to the competent court in Valencia. This does not affect your rights according to your own national law.