Warranty of heetee products

Your peace of mind is our priority. We guarantee that our products are free from defects in workmanship and manufacturing materials at the time of purchase. During the production process your product was subjected to various quality checks, however, if despite our best efforts your product shows signs of any material defect, within the warranty period we will comply with the warranty terms.

Extended 3-year warranty

Heetee offers the opportunity to upgrade your standard warranty one additional year as per the terms and conditions below. To activate your extra year of warranty, register your Heetee products with us within 1 month of the date of purchase. This applies to all Heetee products that contain a serial number.
If you purchase your Heetee product on our website, you will not have to worry about registering your warranty, a 3-year warranty will be automatically assigned to your product.

Your additional warranty year covers all manufacturing faults on the chassis, seat frames, plastic seat parts, and wheels.
Your additional warranty year will void for the same reason than with the standard 2-year warranty below described.

The points of the important notice below described apply to both, the standard 2-year warranty and the extended 3-year warranty.

Important notice

  • By purchasing Heetee you can enjoy a premium personalized care service, you can contact us directly for a more efficient service, there is no need for you to go to the retailer, we will resolve all your issues directly.

  • Your Heetee products are automatically covered by a 2-year warranty from the date of purchase, and remember that you can extend such warranty one additional year.

  • After purchasing the products, please keep the original receipt safe, the date of purchase should be clearly visible so we can check when the product was purchased. We will only offer warranty services under this warranty to customers who can present the original proof of purchase.

  • Our liability under this warranty is limited to the repair obligations set out below. We do not offer any monetary compensation for any claims.

  • These warranty terms do not affect any of your statutory rights.

  • This warranty only applies to products purchased for private use, excluding products obtained for commercial purpose or use, including, but not limited to products for commercial rental.

  • This warranty is currently only valid in the region in which the product was purchased. Heetee guarantees that the product will be in compliance only with the statutory provisions and/or government regulations that apply in the region in which the product was sold. Heetee reserves the right to apply different warranty terms for those specific regions.

  • This warranty right is not transferable and may therefore only be invoked by the first owner.

We will always try to repair or replace like for like. However, we reserve the right to discontinue a model, colour fabric or accessory. If this occurs then we will replace your faulty item with one from our range which is of the nearest colour and value.

2-year product warranty

Replacement or repaired parts do not extend the warranty beyond the 2-year period from date of original purchase.
The warranty does not cover products purchased second hand or from an unauthorised reseller.
Your 2-year product warranty covers only manufacturing defects:

  • All manufacturing defects on the chassis, seat and carrycot frame, and the wheels.
  • All manufacturing faults on adaptors (chassis, frame and car seat adaptors).
  • All electronic defects.
  • Zippers.
  • All harness straps.
  • Seams in the covering.
  • Colour fastness on fabrics.

Your 2-year product warranty will void:

  • If you have made or arranged for modifications or repairs to be made without first having received written permission from Heetee.

  • Defects resulting from negligence and/or from any use or maintenance other than that indicated in the user manual.

  • If the serial number has been damaged or removed.

  • Damage to the product caused by normal wear and tear.

  • Incorrect mounting or installation of third-party parts that are incompatible with the products.

  • Inadvertent or unintentional damage, abnormal use or insufficient care.

  • Improper storage.

  • Improper product care.

  • Damage to push bars or upholstery due to normal daily use of the product.

  • Holes or tears in the tires.

  • Damage due to improper use or due to failure to follow the user manual.

  • Damage due to repairs carried out by unauthorized people, due to improper disassembly of the product or unauthorised opening to try see the inside (we have means to detect unauthorised examinations).

  • Transport damage (during air transport or other means of transport). Inspect your product after being handled any airline or other carrier and in case of any damage immediately file a claim with the carrier.

How to make a warranty claim

If your find a problem with your product, we will issue a temporary replacement -this only applies to pushchairs and we will provide you with a courtesy chassis- or issue a permanent replacement straight away. You will need to provide the below information, please have it ready before starting a claim.

  • A copy of the legible receipt of purchase.

  • The serial number of the product.

  • A clear description of the issue including, when possible, graphic material such as pictures or videos to better describe the issue and route cause of the problem to our team.

  • The defective product and/or photographs of the defective part or product.

You can contact us via telephone o send us an email to info@hee-tee.com with the information requested. Heetee reserves the right to change the conditions of the standard and the additional warranty at any time.